Testimonials
We are proud of the effective and long-standing partnerships we have established with our clients, as well as the value we have been able to bring to their businesses. We are grateful that our clients see fit to endorse and recommend our services to others.
Royal District Nursing Service |
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"Our 24 x 7 customer service centre (CSC) is a major communication channel for RDNS and a feature of our overall service delivery model. It allows us to communicate with our clients in a highly professional and effective manner and underpins our ability to deliver consistently high quality client care.
RDNS's partnership with GBC is long-standing and delivers significant value to our service delivery capability. We leverage GBC's experience and expertise through an on-going program involving benchmarking and fine-tuning of our contact centre-based services.
GBC is a valued partner of RDNS and a key contributor to the growth and success of our contact centre services."
Rosemary Hogan, Executive General Manager - RDNS
McMillan Shakespeare |
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"In line with our values-based culture and strong commitment to customer service, McMillan Shakespeare has embarked on a customer service excellence program underpinned by a commitment to the International Customer Service Standard and a focus on continuous improvement. Greg Bailey Consulting has been instrumental in our accreditation in this standard and for the development of our wider operating rhythm. The team at GBC has brought to the table practical advice and mentoring of our management team, commercial acumen to test the feasibility and cost benefit of change initiatives and extensive "service" know how. They are an important part of our team moving forward."
Peter Lang, Group Executive Salary Packaging
UCMS Group |
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"The UCMS Group, one of Australia's leaders in customer management solutions, has embedded innovation and efficiency at the core of our operational disciplines. Our ongoing and strategic partnership with GBC has provided invaluable support to our operational disciplines through validation and benchmarking of our continuous improvement initiatives."
Denice Pitt, Chief Executive Officer
Remuneration Services (Qld) Pty Ltd |
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"We engaged Greg Bailey Consulting (GBC) on a major service development project and the results have been fantastic. RemServ's service has not only lifted to very impressive levels, but we now have the service infrastructure in place to ensure that we consistently achieve high service standards. I have been particularly pleased with the way in which GBC has worked closely with our managers and staff to develop their service skills and knowledge. GBC has added significant value to our business."
Patrick Staunton, Chief Executive Officer
UCMSacademy |
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"As part of our on-going management development program, we engaged Greg Bailey Consulting to help us develop the skills and knowledge of our Telesales Managers. Greg's hands on experience and technical expertise ensured he designed and delivered a fantastic program for our campaign managers. This program had learning objectives designed to have an immediate operational impact. We have consistently facilitated this program over the past few years and we have experienced immediate results from managers when they return from the program."
Julia McIntyre, Manager & Ben Gillingham, Consultant
Telstra Business Systems |
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"Greg Bailey Consulting (GBC) has delivered significant, highly measurable benefits to TBS. Benefits have included significantly reduced service delivery costs and improved service performance across a number of key areas. They have also played a key role in partnering with us to achieve, and constantly build on, our industry-leading levels of customer satisfaction. GBC has worked closely with our management team and importantly, imparted key skills and knowledge along the way. We place an extremely high value on GBC's contribution to our business and I am a strong advocate for their services."
Peter Eley, Chief Operating Officer