About Us

Greg Bailey Consulting (GBC) is a boutique consulting firm, specialising in the fields of contact centre management and service delivery. We have delivered outcomes for our clients including significant improvements in customer satisfaction, substantial reductions in operating costs, improved consistency of service delivery and improved staff skills and performance.

Established in 2003, GBC focuses on providing best-in-market solutions that meet and exceed our clients' expectations. Our core values of honesty, integrity, passion and partnership underpin every aspect of our business.

Our solutions are practical and proven as they are based on over 20 years of hands-on experience managing high-performing and award-winning contact centres and service delivery operations.

Central to our approach is the development of close and long term relationships with our clients. Our clients are leaders in their fields and we are proud of our record in assisting them to solve service problems, identify improvement opportunities and most importantly, improve service performance and profit.