Central to our approach is the development of close and long term relationships with our clients. Our clients are leaders in their fields and we are proud of our record in assisting them to solve service problems, identify improvement opportunities and most importantly, improve service performance and profit.
2007 National winner of the ATA Centre of the Year – Over 120 full time employees
2008 National winner of the ATA Centre of the Year – Over 120 full time employees
2008 Victorian state winner of the ATA Centre of the Year – Under 50 full time employees
The UCMS Group is a federation of specialised, independently successful businesses. UCMS harnesses the core strengths in talented people, advanced technology and robust processes to create and deliver exceptional customer management solutions.
The seven businesses within the UCMS group are UCMS Connect - for telco customer services, UCMS Enterprise - for specialised industry services, UCMS Campaign - for information and promotional services, UCMS Partnerships - for public sector services, UCMS Academy - for training services, UCMS Recruit - for employment services and UCMS Solutions - for system integration services.
Royal District Nursing Service (RDNS)
RDNS is the largest and oldest provider of home nursing and healthcare services in Australia. RDNS is a not-for-profit organisation grounded in the principles of care and compassion.
RDNS delivers comprehensive, professional nursing and healthcare to people in their homes, workplaces and elsewhere. RDNS is committed to improving and maintaining our clients' quality of life and independence by providing tailored care to meet their individual needs.
RDNS services are provided 7 days a week, 365 days of the year to all people according to their assessed needs, and irrespective of age, race, religion, presenting illness, or social and economic status.
RDNS is at the forefront of developing innovative home healthcare programs to further enhance its existing high standards of client care.
Yakka is one of the largest clothing manufacturing companies in the Southern Hemisphere. For more than 70 years Yakka has been manufacturing and supplying workwear to the toughest, hardest working workforce in the world. As an Australian icoon, the Yakka name is synonymous with rugged durability, toughness and true Aussie spirit.
Pacific Brands is a marketer of Everyday Essential Brands. The origins of Pacific Brands can be traced back to 1893 when the business began manufacturing Dunlop bicycle tyres. Today, Pacific Brands is a leading manager of Everyday Essential Brands in Australia and New Zealand, marketing some of the most recognised brands including Berlei, Bonds, Clarks (children's), Dunlop, Everlast, Grosby, Holeproof, Hush Puppies, King Gee, Mooks, Mossimo, Sheridan, Slazenger, Sleepmaker, Tontine and Yakka.
Pacific Brands has substantial scale, generating over $2.1 billion sales in FY2008. Pacific Brands’ commitment to market leadership has provided it with number one or two positions across its major product categories in Australia and New Zealand which include underwear, socks, intimate apparel, hosiery, footwear, workwear, casualwear, bedding, bedding accessories and foams.
Telstra Business Systems
Telstra Business Systems is a voice solutions company and wholly owned subsidiary of Australia's largest telecommunications company, Telstra Corporation Limited. Telstra Business Systems specialises in voice, convergence, mobility and contact centre solutions.
Telstra Business Systems provides its clients with a wide range of business communications solutions, sourced from multi-vendor technology partners. Its services have been rated by its customers as industry leading.
McMillan Shakespeare Limited (MSL) is Australia's largest and most successful salary packaging and fleet management organisation administering in excess of 160,000 Employee salary packages across 1,000+ Employer contracts under management. Our clients include federal and state government departments, public benevolent institutions, public health services and large private sector organisations.
MSL is a publicly listed Australian owned organisation (ASX: MMS) with two key operational sites in Melbourne and Brisbane serving our diverse clients base across Australia. With a pedigree in tax, compliance and industrial relations and a values based culture committed to customer service excellence, MSL continues to experience rapid growth in its chosen field of outsourced remuneration management
Remuneration Services (Qld) Pty Ltd
2007 Queensland state winner of the ATA Centre of the Year - Under 50 full time employees
2009 Queensland state winner of the ATA Centre of the Year - Under 50 full time employees
RemServ is a Queensland based, market leader in the provision of salary packaging services. RemServ's team of dedicated professionals provides a one stop shop for its client's salary packaging needs. RemServ believes that the best service depends on high quality customer service.
All RemServ staff take pride in providing care and attention to its clients' salary packaging requirements to deliver the right salary packaging solutions.
The Australian Prudential Regulation Authority (APRA)
APRA is the prudential regulator of the Australian financial services industry. It oversees banks, credit unions, building societies, general insurance and reinsurance companies, life insurance, friendly societies, and most members of the superannuation industry.
APRA is funded largely by the industries that it supervises. It was established on 1 July 1998. APRA currently supervises institutions holding approximately $3 trillion in assets for 21 million Australian depositors, policyholders and superannuation fund members.
Customer Contact Management Association
The Customer Contact Management Association (CCMA) of Australia provides a forum where contact centre industry professionals can interact with their peers locally, nationally and as part of an international network of like-minded industry associations.
The CCMA continually strives to provide a professional, responsive voice in this challenging industry and actively promotes the recognition of the contact centre industry and offers many benefits to contact centre industry professionals.
Mitre 10 is the largest independently owned hardware chain in Australasia, with a local Mitre 10 store within reach throughout the country. Mitre 10 has been providing millions of homeowners with solutions to their home improvement projects for over 40 years.
All Mitre 10 stores are privately owned, passionately operated and are committed to helping every customer with expert advice, product information and unbeatable prices.The Mitre 10 Hardware Group has more than 900 stores throughout Australia and New Zealand.